SurfStatsLive Website Reporting Server

Contents

  1. Important notes
  2. Installation Instructions
  3. Purchase Information
  4. Updates and support

1. Important notes

This 30-day trial edition can run as the Free (one site profile only), Professional (normal) or Enterprise Edition. The program can be freely distributed if the program is not modified in any way.

Please note that the install program and help may not show the correct version number and release date - the File_id.diz file shows the version number and release date.

Use small fonts when generating reports to PDF.

Note that you must enable anonymous access in Windows 2003 server to administer SurfStatsLive by Remote Desktop - see the Install Guide.

Log File Analyzing is a very resource intensive operation and no log analyzer can satisfactory parse huge log files and produce reports from it. Some tips when analyzing large log files:

2. Installation Instructions

See the Install Guide for detail instructions. For installation problems please consult the Troubleshooting Guide for SurfStats Log Analyzer on the SurfStats website.

Data Migration
Unfortunately a data-migration facility is not so easy for this type of product. The program uses a complex interlinked relational database structure and the database structure changes between every sub-build  The database structure changes to hold more information due to changes in log file formats and additional information required for new reports like e-commerce, conversion tracking, click-fraud and bounce rate reports. This makes it a nightmare, bug-ridden experience to convert an older log analysis database to a new database and to produce reports from a database that does not have the correct or required data. We are not the only website statistics development company with this dilemma and we do not know of any database-based log analysis program that provides easy and successful migration from an old log file database.  The best solution we have come up with yet is to modify the program so that a newer sub-build version is installed in a new different sub-directory and can run independently from the other.

3. Purchase Information

We provide you with an activation code after purchase that removes the expiry limitation and converts the trial version to the licensed edition that you have purchased. You can find out the latest prices and purchase licenses from the Buy page on the SurfStats web site.

After purchase, please request an activation code as follows:

Log in as a Server Administration and click Obtain Activation Codes from the Options tab. Connect to the Internet, fill in the details on the form and click to submit. You can also email us this 8 character machine id.  Please make sure that you specify the correct email address and that your spam filter does not block email from surfstats.com

4. Updates and support

SurfStats provides free updates and email support for one year after purchase. Thereafter you can purchase another year of free updates and email support. Use the Helpdesk at www.surfstats.com/helpdesk/ to contact SurfStats.

Please note that we do not provide support on the Free edition.

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